1. Please register for your Login ID and Password first.

• To protect our clients, this web site is password protected. Please register first.
• Shoecity.com reserves the right to refuse password requests or cancel existing password.
• Inactive accounts will be deleted from our system on a periodic basis.

2. Order Information

• A confirmation email will be sent to you upon successful completion of the checkout process. A second email with your invoice including shipping charges will be sent out after the shipment has been sent out through UPS.
• The receipt of the first e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell.
• You may receive a call from Shoecity.com to confirm your order.

3. Prices and Availability

• Due to circumstances beyond our control, prices and availability are subject to change without notice.
• The colors shown on the products are an approximation of the original colors, and may vary on your computer system.

4. Minimum Purchase and Discount Policy

• No minium order is required.
• Free shipping on all domestic orders

5. Payment Method

• We accept credit Cards only (VISA, Master Card, Discover and American Express).
• Upon receiving order, your credit card will be processed for pre-authorization.
• The orders with declined credit card on pre-authorization: (1) the email will be sent out to notify the customer. (2) The order will be canceled unless we receive the valid credit card information within 48 hours of our notification.
• No COD orders.
• Note: Credit Card fraud will be reported to the FBI immediately. Cookies, email address, IP information, and delivery address will be forwarded.

6. Shipping & Shipping charge policy

• Free shipping only applies to domestic ground shipping to any 50 states. We reserve the right to use UPS or USPS for this service within the 4 to 9 business day delivery time period. 2 to 4 days shipping, next day shipping, and international shipping requires additional shipping charges.
• Shoecity.com is not responsible for any consequential damages resulting in delay or loss of shipment. Shoecity will reimburse any shipping charges paid, or refund the purchase if requested by customer.
• Free shipping applies to all products
• To have your purchase delivered to a gift address, please type the gift address in the comments section of the checkout page. Billing and address must match to that of your credit card info.
• All orders received from Monday through Friday before 1:00PM PST will be shipped out the same business day. All orders received after 1:00PM PST will be shipped out the next business day on Friday through Sunday will be shipped out on the following Monday. Exception applies to the National Holidays and the special circumstances.
• We ship orders by UPS ground or USPS
• Delivery time is usually 4 to 9 business days from the time your package leaves our store.
• Business day delivery service excludes Holidays & Weekends.
• If you choose the next business day service, you need to pay additional shipping charge.
• You will receive a tracking number when your order is shipped. (You can track your order next business day)
• Availability of Insurance and Return Receipt depends on the country. USPS/Shoecity.com is not liable for the lost packages that are uninsurable.
• Lost Parcels: Shoecity.com.com is not responsible for the lost/missing insured parcels during the transportation. In case of such an event that the insured parcel is missing or lost, Shoecity.com will submit the insurance claim for the customer. Shoecity.com cannot credit customer's account until the insurance claim is successfully resolved, and Shoecity.com receives the fund from the shipper. Also, the shipping charge for the lost parcels is excluded from the insurance coverage, and Shoecity.com cannot credit/refund the original shipping charge. Please note that the USPS shipment policy requires a 60-day waiting period before submitting for an insurance claim.
• Please note: UPS holds the packages one extra business day at the destination to correct the shipping addresses, if the shipping addresses provided by the customers are not complete and accurate. Under the circumstances, UPS charges the extra shipping cost to the shipper (Shoecity.com) for the Address Correction Service. Shoecity.com reserves the right to charge customer $6.00 to cover the expense incurred by the incomplete/inaccurate shipping address provided by the customer. The extra charge by Shoecity.com on customer's credit card account may show up after 4 to 6 weeks from the order date due to the UPS billing cycle. It is customer's responsibility to provide the accurate shipping address at the time of order to eliminate the unnecessary shipment delay and the additional charges.
• International shipping charges are not free.

International Shipping Rates
Destination	1st Item	Each Additional Items
Europe	$35.00	$14.50
Canada	$20.00	$9.50
Asia	$35.00	$14.50
Mexico	$25.00	$10.00

7. Sales Tax

This is a retail website. Sales tax is excluded on all out-of-state retail transactions.

8. Return Policy

We accept returns / exchanges on all merchandise. Defective merchandize must be called in to received a RA number. We will exchange the defective merchandise or give you a store credit to be used on your next order as long as the following conditions are met:

• Defective items must be reported to us within (2) days of the date of receipt and returned no later than (7) days of the date of receipt.
• Please send all returns and exchanges back to our address. For returns, please write: credit account on the packing slip. For exchanges, please write the item you wish to exchange for.
• No refunds or exchanges are given on closeout items.
• All returns must be in original condition including damaged or defective items. The credit will not be issued to the return items without the original packaging materials as they are discarded.
• We will issue a credit (store credit only) for defective or damaged merchandise including your return shipping cost (regular US mail only). The original shipping charge is not covered under this policy.
• Return items must be sent back within 20 days prepaid and insured for the full amount by a traceable carrier such as UPS or FedEx. Shipping charges are non-refundable. Returns sent COD will be refused.
• Return items that are not defective will be charged with restocking fee - Up to 15% of the item price.
• We are not liable for merchandise damaged during transportation. The UPS shipping charge includes insurance that covers damage or loss during transportation, and the claim must be filed with UPS. It may take up to 4 to 6 weeks to resolve through UPS. Please refer to section 6: Shipping Method for further information.

9. Privacy

Any personal information such as your name, phone number, address, e-mail address, products purchased, etc, obtained through the Product Order Forms, the Contact Us forms, or any other media is private, and is maintained by Shoecity.com in a secure and protected environment, and will never be released to any third party.

10. Copyright information and user rights

• All content appearing on this web site is the property of Shoecity.com. As a properly registered user you are authorized to view and print the content on this web site as long as
  1. The print is used for purchasing of the merchandise from Shoecity.com.
  2. The print includes the copyright notice: "Copyright (c)2006 Shoecity.com " watermark.
• Due to the liability and other legal matters, you may not download the pictures of the products and use them with any commercial applications.

11. Holiday Shipping

Christmas 2007 is on a Tuesday of Dec 25th. To guarantee your delivery by the 24th, please use the following schedule:

DOMESTIC ORDERS	CUT OFF DATES (EASTERN TIME)
FREE SHIPPING 4~9 BUSINESS DAYS	Order by 12/14/07, 4PM
2 ~ 4 BUSINESS DAY SHIPPING	12/18/07, 4PM
1 ~ 2 BUSINESS DAY SHIPPING	12/22/07, 1PM

INTERNATIONAL ORDERS	CUT OFF DATES (EASTERN TIME)
STANDARD SHIPPING	Order by 12/10/07, 4PM
EXPRESS SHIPPING	12/18/07, 1PM

MILITARY ADDRESS ORDERS	1~2 DAY SHIPPING	ALL OTHERS
APO / FPO AE ZIPS 090-092	12/18/07, 1PM	12/11/07, 4PM
APO / FPO AE ZIPS 093	N/A	12/04/07, 4PM
APO / FPO AE ZIPS 094-098	12/18/07, 1PM	12/11/07, 4PM
APO / FPO AE ZIPS 340	12/18/07, 1PM	12/11/07, 4PM
APO / FPO AE ZIPS 962-966	12/18/07, 1PM	12/11/07, 4PM